Guidelines for Students

Appointments

We encourage patients to make an appointment when wishing to be seen by Student Health Services staff. Call 903-886-5853 to make an appointment. Due to a limited number of appointments, appointments will usually be filled on a first come first serve basis. During high volume times of sick patients (i.e. flu or allergy season), non-urgent issues may be scheduled for a time when patient load is lower. These times will vary and Student Health Services staff will proceed accordingly.  In order to allow sufficient time for your visit with the provider, when making your appointment, we ask you to provide a brief description of your reason for your visit.  Incorrect time allotment or visit description may require your appointment to be rescheduled.

Cancellations

To increase appointment slots available, if you cannot make your appointment, you are encouraged to call to reschedule or cancel the appointment.  You may cancel their appointment by calling SHS at 903-886-5853.  To avoid the no-show fee ($10) you need to call least two hours before your scheduled appointment. A message may be left on SHS voicemail with your CWID#, name, and date and time of your appointment.

Missed Appointments/Late Patients

Once the appointment time has passed by five minutes or more, you will be considered a no-show. No-show appointments will be charged a $10 fee. If you arrives 5 minutes or later for your appointment, your status will change to no-show and you may incur a no-show fee.  It is left to the discretion of the provider, based on the nature of your medical concern and the schedule of the provider, if you can be worked into the schedule.  We recommend you arrive 5 to 10 minutes prior to your scheduled appointment to check in properly and have all of the appropriate paperwork updated and given to the correct staff. If three appointments are missed, you will need to meet with the Administrative Staff of Student Health Services to determine if you will be able to schedule future appointments.

Walk-Ins

Walk-Ins are welcome and Student Health Services will do their best to have you seen in a timely manner. Patients are prioritized based on level of acuity and there are a limited number of appointments reserved for same day sick appointments. During times of high clinic usage, such as flu or allergy season, there may be significant wait time for walk-in appointments. Those that walk-in with non-urgent issues during busy times may be asked to make an appointment and come back at a later time/date.

Payments

Student Health Services currently accepts following insurance:

  • Student Health Insurance
  •  Blue Cross and Blue Shield
  • United HealthCare
  • Aetna Health Insurance.

Students may use their health insurance for any and all visits. Students who do not currently have health insurance will be responsible for fees incurred for services. We currently accept cash, Lion Cash, and major credit cards (Visa, MasterCard, Discover and American Express).  Students with a remaining balances including the late fee will be turned over to the Bursar's office for collection resulting in failure to graduate or register for classes.

Parking

There is a limited number of parking places located directly in front of the Health Center, in Henderson Hall.  Faculty/staff parking and student parking is also located close to the front of Henderson Hall, in parking lot J.

For students with injuries or medical conditions that limit mobility, Student Health Services can complete a form requesting a temporary handicap parking pass from University Police. You must be seen by the physician assistant in order to have the form completed. Student Health Services is not responsible for filing the form or taking it to the cashier's window, located in the Business Administration Building.

Information for Parents

Due to privacy laws, once the child has turned 18 we can no longer discuss any aspect of their medical care. Your student must come to the Health Center and personally inquire about their medical records and bills.

Class Excuses

Student Health Services will not provide class excuses. Students will be required to work with their instructor(s) in regards to their absence(s). Each patient is given a receipt and a Discharge Summary upon payment for services; however, this is not a class excuse and is solely for insurance purposes should the student choose to file a claim. Students are encouraged to communicate with their instructors if they are going to miss class for any reason.

Medical Records

Medical Records will be kept for ten years after the last date the patient was serviced by Student Health Services.
Student Health Services is in compliance with all federal and state guidelines regarding your medical records. Your medical record and the information you share with the doctors or staff is confidential.

Privacy/Confidentiality

We highly value the privacy of all our patients and use strict confidentiality when addressing your health needs and information.  Personal health information may be disclosed during the course of your conversation/treatment at Student Health Services.  Therefore, we recommend that you see the nurse/provider by yourself, rather than bringing a friend/family member into the examination room with you.  Friends/family members may use our waiting room during your visit with the provider or SHS team member.  Secure TAMU-C WiFi is available in the waiting room.

Lab Work

All lab work will be performed between 8:30 a.m. and 4:00 p.m.

Tuberculosis tests will be performed Monday thru Wednesday and on Friday. Students must return to the Health Center 48 to 72 hours after the administration of the test to have the results read.

Lab Results

Wait time for lab test results vary depending on the test performed. Students will be notified via phone, text message, or e-mail when their lab results are ready. Students must return to the Health Center to pick up their results. A copy of your results will be given to you upon returning to the Health Center.

Prescription Refills

Students need to be under the current care of Student Health Services in order to be eligible to receive a prescription refill. Patients will need to contact their pharmacy to have a refill request sent to our office. Please allow 24 to 48 hours for all refill request.

Prescription of Contraceptives

New patients will be required to have a consultation with the medical provider prior to receiving a prescription.  If possible, please bring previous Pap results/treatments/results with you or have a copy of records sent/faxed to SHS before your appointment . For students wishing to have a Pap Smear exam please see the link below for the ACOG (The American College of Obstetricians and Gynecologists) recommendations in regards to age and screenings.

Allergy Injections

Student Health Services will administer allergy injections to students.  Those who wish to have their injections given at the Health Center will be required to provide the following:

  • a request for administration of immunotherapy at an outside medical facility
  • serum along with a current EpiPen
  • patient's must have their initial dose with their current allergist(Student Health Services will not administer initial dose)
  • current injection administration records from allergists 

Injections will be given Monday - Friday between 8:15am-11:00am and 1:15pm-4:00pm. Students will be required to wait a minimum of 20 minutes after receiving the injection;this is a mandatory wait time, failure to comply will result in denial of future allergy injections so please plan accordingly.

Prescription of Narcotics

The state of Texas does not allow the clinic PA or NP the privilege to write for prescriptions anymore. Any situations requiring more extensive use of narcotics will be referred out to another physician or specialty clinic.