Salesforce CRM

This site was created in order to support current and future Salesforce licensed users at Texas A&M University-Commerce. 

Please Note: Salesforce specific content has been reused in order to promote awareness of the Salesforce platform and its various aspects of customer support and training. 

For additional questions about this site please contact your Salesforce Administrator:

Dali Hatanville - Undergraduate Recruitment

Jeremy Gamez - Graduate Recruitment

What is Salesforce?

Salesforce is your customer success platform, designed to help you sell, service, market, analyze, and connect with your customers.

Salesforce has everything you need to run your business from anywhere. Using standard products and features, you can manage relationships with prospects and customers, collaborate and engage with employees and partners, and store your data securely in the cloud.

But standard products and features are only the beginning. Our platform allows you to customize and personalize the experience for your customers, partners, and employees and easily extend beyond out of the box functionality.

So where does CRM fit in to all of this? Let's start by defining what CRM is.

What is CRM?

CRM stands for Customer Relationship Management. This technology allows you to manage relationships with your customers and prospects and track data related to all of your interactions. It also helps teams collaborate, both internally and externally, gather insights from social media, track important metrics, and communicate via email, phone, social, and other channels.

In Salesforce, all of this information is stored in securely in the cloud.

What is Cloud Computing?

How does Salesforce fit into Higher Education?