Student Complaint, Appeal, and Concern Resolution Matrix

TAC 228.70

(a) Purpose. Texas Education Agency (TEA) staff shall maintain a process through which a candidate or former candidate in an educator preparation program (EPP), an applicant for candidacy in an EPP, an employee or former employee of an EPP, a cooperating teacher, a mentor, or an administrator in a school district, charter school, or private school may submit, in accordance with subsection (c)(1) of this section, a complaint about an EPP for investigation and resolution.

Student Complaint:
  • It is recommended that any complaint is to be resolved at the lowest level possible.
  • A student with complaints about a course or Instructor should begin at the department level (Instructor first; followed by the Department Head). 
  • Any appeal of the university decision should be filed with TEA.