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FAQs

Below you will find some of our most frequently asked questions. If your question is not listed here or if you need further assistance after reviewing the FAQs, visit the Support section.

What is an online course?  

An online course uses a computer and the Internet to deliver lessons and for interaction between the instructor and the student and the student to other students. For students who are unable to attend classes on the A&M-Commerce campus because of distance or time conflicts, online classes allow flexibility of time and place while the objectives and content of the courses are essentially the same as those offered in the traditional classroom setting.  In an online course, the student accepts responsibility for learning outcomes. The instructor's role is that of a facilitator and guide. Rather than face-to-face lectures, the instructor will provide information through online course materials and learning activities that are accessed through the Internet. Presentation of course materials will vary according to instructor design.  The instructor will provide feedback and evaluation as the student completes weekly class sessions.

There are several important sources of information in addition to the instructor.  Books and printed materials, as well as web-based resources, will be important. Another important source will be other students enrolled in the course.

Online learning emphasizes process. That is, online learning involves more than the accumulation and memorization of information. In online courses, high levels of collaboration and interactivity are required to seek, evaluate, and process the almost limitless amount of available and useful information.  Online courses present students with opportunities to acquire the knowledge and skills necessary in the 21st century workplace.

Should I consider enrolling in an online course?

Online courses are not easy. They are designed for students who need flexible schedules and/or reduced commuting time. You will be spending at least the same amount of time completing assignments as you would in a traditional class. Actually, most students say they devote more time to online courses. The difference is that students complete assignments at their convenience, rather than meeting a scheduled class. Research indicates that students learn as much as they do in traditional classes. In fact, many students say this type of instruction is more effective because they are active, rather than passive, learners.

You will need access to a computer that meets certain requirements and you will need access to specific software. Of course, you will also need a connection to the Internet. Depending on the course, your instructor may also have other technical and software requirements.

Will I be successful in an online course?

What online courses are available at A&M-Commerce?

Check the Course Listing section of this website for more information on web-based course offerings.

What is the cost of an online course at A&M-Commerce?

Undergraduate, Graduate, and Out-of–State students are charged differently.  For more information, view the Current Tuition and Fees Schedule.

The State Legislature and the Texas A&M University System Board of Regents set tuition and fee rates. Tuition and fees during registration periods may be estimated and are subject to change. Legislation has established a tuition payment plan for the fall and spring semesters.

Do you have a payment plan? 

We have Installment Payment Plans, Tuition Loans, and Emergency Book Loans.

Installment Payment Plans
During the fall and spring semesters, tuition/fees, housing and meal plans may be paid in full or through installments. A $100 is due at sign-up along with the $35 installment fee. Remaining charges (tuition/fees, housing, and meal plan) are then divided into four equal payments due throughout the semester. Additional information can be found by visiting the student accounts Installment Payment Plans page.


Tuition Loans
Please visit the Tuition Loan section of the student accounts webpage.
The loan office is located in the main lobby of the McDowell Business Administration Building (BA 171).
The University's Institutional Loan program offers two types of short term loans--tuition loans and emergency loans.


Tuition loans pay the full amount of tuition/fees only and cannot be used to pay housing or other university charges (including UPD traffic tickets). Students do not receive a check with this loan - a credit is made to offset tuition/fee charges. Tuition loans can cover course fees as well, but not late registration fees or reinstatement fees. Applications for tuition loans must be submitted by 12th class day for Fall/Spring terms and 4th class day for summer terms.
Tuition loans can be done online by using the LeoPay link on myLEO.
There is a $35 processing fee required at sign up.


Emergency Book loans are in the form of a check to the student and are intended to pay educational expenses (books, supplies, etc). Loans are currently limited to a maximum of $400 but exceptions to that amount may be granted on a case-by-case basis in situations of pressing financial need (support documentation may be required).

Are these courses accredited?

Yes. Furthermore, there is no distinction made on your transcript to indicate you have chosen a different delivery method.

When do courses start and end?

Online courses use the semester-based schedule. They begin and end at the same time as other courses. Please review our Academic Calendar for more information.

What are the computer and software requirements?

Although a dial-up modem connection may be sufficient to access many online courses, it is advisable for students to have connections speeds greater than dial-up speeds. Online courses may contain media rich content and downloads in excess of 1mb. Slower dial-up connections may negatively affect user experience in courses delivering more bandwidth intensive content. It is recommended that students contact instructors concerning their connection speed prior to course withdrawal date and confirm their connection speed is sufficient.  

Suggested bandwidth connections include: DSL, Cable, ISDN, Satellite or other connections providing speeds greater than 256K.

Technical requirements for eCollege, our online course management system, can be found at the following location:

http://online.tamuc.org/index.learn?action=technical

Is there technical assistance available in case I have trouble?

If at any time you experience technical problems (e.g., you can't log in to the course, you can't see certain material, etc.) please contact the eCollege HelpDesk, available 24 hours a day, seven days a week. The HelpDesk can be reached by sending an email to helpdesk@online.tamuc.org or by calling 1-866-656-5511.

Additionally, you can click on the "Help" button located at the top of each page for more information.

If you have questions pertaining to the content of this course (e.g., exam questions, course dates, etc.), please contact your instructor via email, through the "Virtual Office," or during office hours.

How do I access my online courses?

You must first be admitted to our University and registered for the course(s).

Online courses are available on the first official class day of each semester and 14 days after the end of each semester. To access an online course, select the “MyLeo” link from the homepage for the University. Once you have successfully entered the “myLeo” portal, select the “eCollege” link at the top right of your screen. To locate your online course in the eCollege system:

  1. Enter your Student ID (or your social security number) and your Personal Identification Number (PIN).Your PIN is your birth date use first three letters of your birth month (first letter capitalized) (Mmmddyyyy). After you enter your birth date initially, you will be asked to change your PIN for security reasons. This number can be any six-nine digit sequence. Write down your new PIN and keep it in a safe place. You will need this number every time you access your account, check your grades, etc.

  2. Click on Registration, Records and Grades.

  3. Click on Registration

  4. Click on Register/Add or Drop Classes

  5. Select the Term in which you wish to register

  6. Select Course Sections and determine five-digit call number (s). (You can do this through myLeo or the Schedule of Classes link located on the home page of the university.)

  7. Insert call number (s).

  8. Select submit.

  9. To make payment go back to the myLeo homepage and select LeoPay.

  10. Follow instructions. Remember, you may use the installment plan, rather than paying the full amount.

  11. Online courses are available on the first official class day of each semester and 14 days after the end of each semester. To access an online course, select the “MyLeo” link from the homepage for the University. Once you have successfully entered the “myLeo” portal, select the “eCollege” link at the top right of your screen. To locate your online course in the eCollege system:

  12. Click the "My Courses" icon in the LaunchPad in the top, left-hand area of your myLeo Portal.

  13. Select the link to your course you are wanting to enter.

  14. A Student Orientation Tutorial is available that will help you become proficient in using the online course management system, eCollege. As your course will be available five days prior to beginning of the semester, be sure to complete the Student Orientation Tutorial before the first class day of the semester.

 

Is there someone I can call for assistance? 

Yes. You can contact our office at 1-866-656-5511.

Is there someone I can email for assistance?

Yes. You may email Distance Education Support Services and someone will answer your email within two hours.

What student services are available to distance learners? 

Students completing online courses have access to Library ResourcesCareer ServicesFinancial Aid, and the University Bookstore.

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