Refund Information and Forms
Student Account Refunds
Student account refunds are commonly generated by application of financial aid, reduction of charges due to dropped classes or a withdrawal from enrollment, or a change in housing or meal plan contracts. Student accounts with credit balances are refunded automatically. No action is needed by the student to initiate a refund from a credit balance on their account.
Students will receive refunds by mail or direct deposit only (an exception for credit card payments is discussed below). To set up your account for direct deposit of refunds, please go through MyLeo and access LeoPay. Click on the Refunds tab and follow the directions. If you are not set up for direct deposit when your refund is processed in the student system then your refund will be mailed to you at the mailing address you have entered in MyLEO.
All refunds require several working days to process. When a refund entry appears on your account, you should add at least three to five working days to the date shown. Your refund should be ready then.
A number of circumstances can delay refunds. If you have a past due loan or other charge from a prior semester, your refund will be delayed at least a day. There are occasional unexpected system problems that can cause refunds to be delayed as well.
Please Note: Students who make expenditures based on a pending refund do so at their own risk.
Refunds may be delayed and you are advised to wait until your refund check is delivered to you or your direct deposit is available in your individual bank account. The university is not responsible for any charges that you might incur due to delays in refund processing.
If a payment have been made on your account using a credit card, we will issue refunds back to the credit card used for payment first before issuing any cash refund. The university cannot issue cash refunds for credit card payments. This procedure will apply to all refunds including those generated by financial aid or scholarships. Please be aware that if someone else pays on your account with a credit card then your refund may go back to that card. Contact our office if you have any questions as to how credit card payments/refunds will work.
Refund inquiries should be directed to Student.Accounts@tamuc.edu. We should be able to respond to your inquiry within 2 business days.
Appeal for Removal or Reversal of Charges
Students must contact the office responsible for account charges if they have questions regarding the validity of the charge.
The Student Account Office is responsible for calculating and assessing tuition and fee charges associated with enrollment. Students with questions as to how their tuition/fee charges were assessed may contact us at Student.Accounts@tamuc.edu. Our office will provide an itemization of charges upon written request to Student.Accounts@tamuc.edu.
The Registrar's Office administers course drops and withdrawals and is responsible for calculating the percentage of charges refunded. Students will need to contact the Registrar's Office if they wish to appeal charges remaining after they drop a class or withdraw from enrollment. Please contact Molly.Baur@tamuc.edu if you have any questions about the drop or withdrawal procedure and how the refund percentage for tuition/fees is calculated.
Please go to the following link for more information about drops and withdrawals:
The Office of Residential Living and Learning administers housing and meal plan contracts. As such, they are responsible for calculating student account charges associated with those contracts. Students must contact the Office of Residential Living and Learning if they have questions about their housing or meal plan charges. Please contact Judy.Edelhauser@tamuc.edu if you need help understanding how your housing or meal plan charges were calculated. Any adjustment to housing or meal plan charges must be done by the Office of Residential Living and Learning.
Housing and Property Deposits
Please go to the link below for information about housing deposits and property deposit.
Deduction of University Charges Prior to Refund Processing
The University may exercise the right of offset, meaning that a refund could be subject to adjustment if necessary to ensure any past due University obligations are satisfied.
University charges are deducted as allowed by statute or regulation before a refund is issued. These may include (but are not limited to) current term and prior term charges such as:
- Tuition & Fees
- Book Credits
- Emergency Loans
- Tuition Loans
- Meal Plans
- Late Fees
- Installment Fees
- Departmental Charges