Student Account Refunds
Student account refunds are commonly generated by application of financial aid, reduction of charges due to dropped classes or a withdrawal from enrollment, or a change in housing or meal plan contracts. Student accounts with credit balances are refunded automatically. No action is needed by the student to initiate a refund from a credit balance on their account.
Students will receive refunds by mail or direct deposit only (an exception for credit card payments is discussed below).
The University partners with Higher One for refund delivery. We determine who receives a refund but delivery of refund monies is completed through Higher One. Shortly after enrolling at Texas A&M University for the first time, students will receive a mailer from Higher One containing a personal enrollment code with instructions to go online to www.pridechoicecard.com and select a preferred refund delivery method.
Students have three refund delivery choices:
1. Direct deposit to an existing bank account.
2. Refund check sent through the mail.
3. Open a checking account at Higher One and have refunds direct deposited to that account. If you choose this option then can request that Higher One send you a MasterCard branded debit card that can be used purchases and at ATMs. Please be aware that a fee may be charged if you use your card at an ATM outside of the authorized ATM network.
Students are not required to open a checking account with Higher One. The choice of refund delivery method is strictly up to each individual student.
Please contact the Student Accounts Office at Student.Accounts@tamuc.edu if you have any difficulties with the refund process.
More information about Higher One is located online at http://www.tamuc.edu/admissions/tuitionCosts/financialAidandScholarships/New-for-2014-2015/yourrefund/.
All refunds require several working days to process. When a refund entry appears on your account, you should add at least three to five working days to the date shown. Your refund should then be ready for transfer to Higher One.
A number of circumstances can delay refunds. If you have a past due loan or other charge from a prior semester, your refund will be delayed at least a day. There are occasional unexpected system problems that can cause refunds to be delayed as well.
Please Note: Students who make expenditures based on a pending refund do so at their own risk.
Refunds may be delayed and you are advised to wait until your refund check is delivered to you or your direct deposit is available in your individual bank account. The university is not responsible for any charges that you might incur due to delays in refund processing.
If a payment have been made on your account using a credit card, we will issue refunds back to the credit card used for payment first before issuing any cash refund. The university cannot issue cash refunds for credit card payments. This procedure will apply to all refunds including those generated by financial aid or scholarships. Please be aware that if someone else pays on your account with a credit card then your refund may go back to that card. Contact our office if you have any questions as to how credit card payments/refunds will work.
Refund inquiries should be directed to Student.Accounts@tamuc.edu. We should be able to respond to your inquiry within 2 business days.
Appeal for Removal or Reversal of Charges
Students must contact the office responsible for account charges if they have questions regarding the validity of the charge.
The Student Account Office is responsible for calculating and assessing tuition and fee charges associated with enrollment. Students with questions as to how their tuition/fee charges were assessed may contact us at Student.Accounts@tamuc.edu. Our office will provide an itemization of charges upon written request to Student.Accounts@tamuc.edu.
The Registrar's Office administers course drops and withdrawals and is responsible for calculating the percentage of charges refunded. Students will need to contact the Registrar's Office if they wish to appeal charges remaining after they drop a class or withdraw from enrollment. Please contact Molly.Baur@tamuc.edu if you have any questions about the drop or withdrawal procedure and how the refund percentage for tuition/fees is calculated.
Please go to the following link for more information about drops and withdrawals:
The Office of Residential Living and Learning administers housing and meal plan contracts. As such, they are responsible for calculating student account charges associated with those contracts. Students must contact the Office of Residential Living and Learning if they have questions about their housing or meal plan charges. Please contact Judy.Edelhauser@tamuc.edu if you need help understanding how your housing or meal plan charges were calculated. Any adjustment to housing or meal plan charges must be done by the Office of Residential Living and Learning.
Housing and Property Deposits
Please go to the link below for information about housing deposits and property deposit.
Deduction of University Charges Prior to Refund Processing
The University may exercise the right of offset, meaning that a refund could be subject to adjustment if necessary to ensure that past due University obligations are satisfied.