Consumer Information About Texas A&M University-Commerce

An important part of Texas A&M University-Commerce's mission is transparency; in the degree programs we offer, the locations we provide instruction, information on statistical data about us which you may find interesting. Towards that goal the Department of Education's College Navigator, available at enables us to provide as much information as possible on A&M-Commerce. The National Center for Education Statistics (NCES) is the primary federal entity for collecting and analyzing data related to education in the U.S. and other nations. NCES is located within the U.S. Department of Education and the Institute of Education Sciences. NCES fulfills a Congressional mandate to collect, collate, analyze, and report complete statistics on the condition of American education; conduct and publish reports; and review and report on education activities internationally. 

Federal Student Aid Student Loan Ombudsman Group

The Ombudsman Group is a neutral, informal, and confidential resource established to help resolve disputes related to Federal Direct Loans, the Federal Family Education Loan (FFEL) Program loans, Federal Guaranteed Student Loans and Federal Perkins Loans. The Ombudsman Group is the last resort a federal loan borrower should contact. For further information visit. .

Consumer Information: Online Degree/Distance Education Programs

An important part of Texas A&M University - Commerce's mission is the availability of degree programs delivered through distance education. There are students admitted to these programs that are participating in federal financial aid or could participate in federal financial aid as they are progressing through their on-line degree.
Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online, distance, and correspondence education providers, such as Texas A&M University - Commerce. Students enrolled at A&M-Commerce have the right to know the contact information for filing complaints or grievance related to academic programs.

We also provide various quick facts about A&M-Commerce on the web pages of our Institutional Effectiveness Office. Please visit for further details and areas of interest. 

The grievance process at A&M-Commerce is outlined under Judicial Affairs. After exhausting the internal process, a student who physically resides outside of Texas can contact the State agency where the student physically resides. Students residing in the State of Texas will contact The Texas Higher Education Coordinating Board.


In compliance with the language passed in the Higher Education Opportunities Act of 2008, and the Negotiated Rule Making Process in 2010, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Below is a state-by-state list of agencies in each state responsible for complaints regarding out-of-state distance education programs followed by information on A&M-Commerce's accreditation agencies. 

Students enrolled at A&M-Commerce have the right to know the contact information for filing complaints or grievance related to such academic programs with the relevant State agency where the student physically resides.

Students residing in the State of Texas will contact The Texas Higher Education Coordinating Board.

List of other State agencies, in alphabetical order:

Alabama Commission on Higher Education
Alaska Commission on Postsecondary Education
Arizona State Board for Postsecondary Education
Arkansas Department of Higher Education

California Postsecondary Education Commission

The State of California no longer has a state agency to handle complaints regarding out-of-state distance education programs taught by public institutions of higher education.
Students can utilize the grievance process at A&M-Commerce under Judicial Affairs first. After exhausting the university’s  internal process, students can contact the Texas Higher Education Coordinating Board.
Colorado Department of Higher Education
Connecticut Department of Higher Education
Delaware Department of Education
District of Columbia Education Licensure Commission
Florida Commission for Independent Education
Georgia Postsecondary Education Commission
Hawaii Department of Commerce & Consumer
Idaho State Board of Education
Illinois Board of higher Education
Indiana Commission on Education
Iowa College Student Aid Commission
Kansas Board of Regents
Kentucky Council on Postsecondary Education
Louisiana State of Louisiana Board of Regents
Maine Consumer Protection Division of the Office of the Maine Attorney General
Maryland Higher Education Commission
Massachusetts Commonwealth of Massachusetts Board of Higher Education
Michigan State of Michigan Department of Education
Minnesota Office of Higher Education
Mississippi Commission on College Accreditation
Missouri State of Missouri Coordinating Board of Higher Education:
As of July 1, the state did not have a complaint process in place specifically
against a postsecondary institution.
Montana Department of Justice, Attorney General's Office, P.O.Box 201401,
Helena, MT 59620-1401
Nebraska Coordinating Commission for Postsecondary Education
There is no formal process at this time, pending legislation will codify existing
practice. Depending on the complaint, it might be handled by the Attorney
General's Consumer Protection Division.
Nevada State Commission on Postsecondary Education
New Hampshire N.H.Postsecondary Education Commission
Executive Director, N.H. Postsecondary Education Commission, 3 Barrell
Court, Suite 300, Concord, NH 03301-8543
New Jersey Commission on Higher Education
There is no applicable agency or office in New Jersey
New Mexico Higher Education Department
Students with complaints or grievances against an institution first seek
to resolve their complaint or grievance directly with Texas A&M University-Commerce
New York Office of College and University Evaluation
North Carolina Board of Governors for the University of North Carolina:
Students need to first exhaust A&M-Commerce's grievance procedure. If no
resolution the student may file a complaint with:
Post-Secondary Education Complaints, c/o Assistant Director of Licensure
and Workforce Studies, University of North Carolina General Administration.
910 Raleigh Road, Chapel Hill, NC 27515-2688
North Dakota The North Dakota Office of the Attorney General, Consumer
Protection and Antitrust Division
Office of Attorney General, Consumer Protection & Antitrust Division
Gateway Professional Center
1050 East Interstate Ave. Ste. 200, Bismarck, ND 58503-5574
Ohio Board of Regents: No contact information currently provided by state
Oklahoma State Regents for Higher Education
Oregon Office of Degree Authorization
Pennsylvania Commonwealth of Pennsylvania Department of Education
Puerto Rico Consejo de Educacion Superior de Puerto Rico/Puerto Rico Council on Higher Education
Rhode Island Board of Governors for Higher Education
South Carolina Commission on Higher Education
South Dakota Board of Regents
Tennessee Higher Education Commission
Utah System of Higher Education State Board of Regents
Vermont Agency of Education
Virginia The State Council of Higher Education for Virginia
Washington Washington Student Achievement Council
West Virginia Higher Education Policy Commission
Wisconsin Educational Approval Board
Wyoming Department of Education

The specific language of amendments to the Higher Education Act of 1965 states that; If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determine by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State's approval upon request. (Authority: 20 U.S.C.1001 AND 1002)


We are working in cooperation with a variety of resources on-campus and throughout Texas in order to comply with these new regulations so we can continue providing educational access to students across the country. We are in the beginning stages of evaluating and complying with these changes and will provide up-to-date information when available.


Texas A&M University - Commerce is accredited to award bachelor's, master's, and doctoral degrees by the following:
*The Commission of Colleges of the Southern Association of College and  Schools (1866 Southern Lane, Decatur, Georgia 30033-4097; Telephone 404-679-4501)
*The Association to Advance Collegiate Schools of Business-AACSB International State Board for Educator Certification
*The National Association of Schools of Music
*The Engineering Accreditation Commission of ABET
*The Council on Social Work Education
*The American Chemical Society
*The Council for Accreditation of Counseling and Related Educational Programs
*The Masters in Psychology Accreditation Council

Thank you for visiting our financial aid and scholarships web site.

Maria del C. Ramos