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Consumer Information: Online Degree/Distance Education Program

An important part of Texas A&M University - Commerce's mission is the availability of degree programs delivered through distance education. There are students admitted to these programs that are participating in federal financial aid or could participate in federal financial aid as they are progressing through their on-line degree.
Recent amendments to the Higher Education Act of 1965 include changes in regulation for State Authorization that may impact online, distance, and correspondence education providers, such as Texas A&M University - Commerce. Students enrolled at A&M-Commerce have the right to know the contact information for filing complaints or grievance related to academic programs.
The grievance process at A&M-Commerce is outlined under Judicial Affairs. After exhausting the internal process, a student who physically resides outside of Texas can contact the State agency where the student physically resides. Students residing in the State of Texas will contact The Texas Higher Education Coordinating Board.
COMPLAINT RESOLUTION
In compliance with the language passed in the Higher Education Opportunities Act of 2008, and the Negotiated Rule Making Process in 2010, institutions offering distance education must provide enrolled and prospective students with contact information for filing complaints with its accrediting agency and with the appropriate state agency for handling complaints in the student's state. Below is a state-by-state list of agencies in each state responsible for complaints regarding out-of-state distance education programs folowed by information on A&M-Commerce's accreditation agencies. 
List of other State agencies, in alphabetical order.
Alabama Commission on Higher Education
Alaska Commission on Postsecondary Education
Arizona State Board for Postsecondary Education
Arkansas Department of Higher Education
California Postsecondary Education Commission
Colorado Department of Higher Education Commission, Commission on Higher Education
Connecticut Department of Higher Education
Delaware Department of Education
District of Columbia: Government of the District of Columbia, Education Licensure Commission
Florida Commission for Independent Education
Georgia Postsecondary Education Commission

Hawaii Department of Commerce & Consumer
Idaho State Board of Education
Illinois Board of higher Education
Indiana Commission on Education
Iowa: Office of the Secretary of State of Iowa
Kansas Board of Regents
Kentucky Council on Postsecondary Education
Louisiana:State of Louisiana Board of Regents
Maine: Consumer Protection Division of the Office of the Maine Attorney General.
Maryland Higher Education Commission

Massachusetts: Commonwealth of Massachusetts Board of Higher Education

Michigan: State of Michigan Department of Education, Postsecondary Services
Minnesota Office of Higher Education
Mississippi Commission on College Accreditation
Missouri: State of Missouri Coordinating Board of Higher Education
As of July 1, the state did not have a complaint process in place specifically against a postsecondary institution.
Montana: Department of Justice, Attorney General's Office, P.O.Box 201401, Helena, MT 59620-1401
Nebraska Coordinating Commission for Postsecondary Education
There is no formal process at this time, pending legislation will codify existing practice. Depending on teh complaint, it might be handled by the Attorney General's Consumer Protection Division.
Nevada State Commission on Postsecondary Education
New Hampshire: N.H.Postsecondary Education Commission
Executive Director, N.H. Postsecondary Education Commission, 3 Barrell Court, Suite 300, Concord, NH 03301-8543
New Jersey Commission on Higher Education
There is no applicable agency or office in New Jersey
New Mexico Higher Education Department
Students with complaints or grievances against an institution first seek to resolve their complaint or grievance directly with A&M-Commerce
New York: Office of College and University Evaluation
North Carolina: Board of Governors for the University of North Carolina
Students need to first exhaust A&M-Commerce's grievance procedure. If no resolution the student may file a complaint with:
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515-2688

North Dakota: The North Dakota Office of the Attorney General, Consumer Protection and Antitrust Division
Office of Attorney General, Consumer Protection & Antitrust Division
Gateway Professional Center
1050 East Interstate Ave. Ste. 200, Bismarck, ND 58503-5574
Ohio Board of Regents No contact information currently provided by state agency
Oklahoma State Regents for Higher Education
Oregon Office of Degree Authorization
Pennsylvania: Commonwealth of Pennsylvania Department of Education
Puerto Rico: Consejo de Educacion Superior de Puerto Rico/Puerto Rico Council on Higher Education
Rhode Island
South Carolina Commission on Higher Education
South Dakota
Tennessee Higher Education Commission
Utah system of Higher Education State Board of Regents
Vermont

Virginia: The State Council of Higher Education for Virginia
Washington: State of Washington Higher Education Coordinating Board

West Virginia
Wisconsin Educational Approval Board
Wyoming Department of Education

The specific language of amendments to the Higher Education Act of 1965 states that; If an institution is offering postsecondary education through distance or correspondence education to students in a State in which it is not physically located or in which it is otherwise subject to State jurisdiction as determine by the State, the institution must meet any State requirements for it to be legally offering postsecondary distance or correspondence education in that State. An institution must be able to document to the Secretary the State's approval upon request. (Authority: 20 U.S.C.1001 AND 1002)
WHAT IS A&M-COMMERCE DOING
We are working in cooperation with a variety of resources on-campus and throughout Texas in order to comply with these new regulations so we can continue providing educational access to students across the country. We are in the beginning stages of evaluating and complying with these changes and will provide up-to-date information when available.
 
TEXAS A&M UNIVERSITY - COMMERCE ACCREDITATION
Texas A&M University - Commerce is accredited to award bachelor's, master's, and doctoral degrees by the following:
*The Commission of Colleges of the Southern Association of College and  Schools (1866 Southern Lane, Decatur, Georgia 30033-4097; Telephone 404-679-4501)
*The Association to Advance Collegiate Schools of Business-AACSB International State Board for Educator Cerfication
*The National Association of Schools of Music
*The Engineering Accreditation Commission of ABET
*The Council on Social Work Education
*The American Chemical Society
*The Council for Accreditation of Counseling and Related Educational Programs
*The Masters in Psychology Accreditation Council


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Maria del C. Ramos
Director









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