Receiving Procedures

All items received at the shipping department must be university related. It is never acceptable to have personal items sent to the shipping office.

All packages received at the Shipping Department are delivered to the individual department listed on the address label. All packages must be signed for by a department employee. Packages are not opened to verify contents. They are opened only when necessary for identification, to put asset numbers on them, or if obvious damage is present. The final person/department destination is responsible for verifying contents are complete and undamaged.

The shipping department will attempt first delivery of all packages within one business day. If no one is available to sign for the package, two additional attempts to deliver will be made. After the third attempt, shipping department staff will try to make contact by phone. If no contact is made, the package will be returned to the sender at the department's expense.

Department staff may come by the shipping department to pick-up a package only after they have confirmed delivery by calling 903-886-5760.  You must have a tracking number from the shipping company when calling about your package.  Our hours are Monday thru Friday, 8 a.m.—12 p.m. and 1 p.m.—5 p.m.  A staff member will assist you with the pick-up.  No one except shipping and receiving staff may be present in the shipping and receiving area.